Refund policy

Return & Refund Policy

Thank you for shopping with Vital Vibez! We want you to love your purchase but if something isn't right, we're here to help.

Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return:
Your item must be in the same condition that you received it, unused and in its original packaging.
You'll also need the receipt or proof of purchase.
To start a return, please Contact Us at support@vitalvibez.life if your return is accepted, we'll send you instructions on how and where to send your package.

Return Address:
Vital Vibez
2719 Wonderview Dr
San Antonio, TX, 78230
USA

Please note: Customers are responsible for the return shipping cost unless the product is damaged or defective upon arrival.

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.